Hotel Astoria, Best Western Signature Collection

Everything from checking in to checking out was excellent. You can check in/out online before you arrive/depart or do it at reception via an automated system or at the reception desk with a member of staff. All the staff from reception to breakfast staff to the housekeeping team were polite and always happy to help. Communication prior to arriving was very good. The hotel was easy to find immediately outside the train station. The room was clean and had everything you would need, toiletries, hairdryer, comfortable bed, TV, and most importantly, in January when I visited Copenhagen the room was warm. There was ample hot water for a shower. Breakfast was excellent with more than ample choice and quantity of food no matter what time you go for breakfast. In reception you can help yourself to tea/coffee and fruit 24/7 as there are no tea/coffee facilities in the rooms. The reception area has some comfortable seating where you can be served a soft or alcoholic drink for a reasonable cost by staff or help yourself to a complimentary hot drink. There is a luggage store available where you can store your luggage for free before you check into your room or after you have checked out in the reception area.

It’s old charm. Good location, good breakfast, including the ginger shots! Decent sized towels. Friendly staff.

We liked the emphasis on sustainability and lack of waste and think that the hotel should rate much higher on booking.com’s sustainability rating. No cleaning unless you ask for it and they (threaten to) charge you if you leave food at breakfast. The breakfast has a ginormous selection of mostly healthy choices. The building is old so probably not well insulated by modern standards, and the rooms are somewhat small for the very large double beds, but the most sustainable building is the one that is there already.

The hotel has has a historical feeling....and look. The rooms are a bit dated, but personally I would not mind that if the cleaning would be better (some stains on carpet, not fully cleaned bathroom). However, very clean sheets and comfortable bed and pillows. We travelled in August, so we did not need AC. It can be a bit noisy, but with windows closed it was ok and we slept very well during the nights. Location is very good, close to the train station and some of the main attractions. We did not use public transportation during our 3 days (just walking). Staff is also very relaxed and ok. Best, best thing was the breakfast. We were really happy with variety and quality of food.

The staff are wonderful, all super helpful and friendly. The breakfast had a nice variety and loved that they have ginger shots and elderflower juice as options, especially during our stay in winter as we got sick.